Q & A
When will my order ship and how long will it take to receive my order?
Orders are usually dispatched between 3-5 business days unless otherwise stated. Based on the shipping option you select at check out, delivery times will vary based on your location. Please contact us if you have further concerns.
Does KYN Apparel have a physical store location?
You can shop 24 hours a day, 7 days a week on kynapparel.ca. We will seldom have pop-up shops where you can purchase in person and meet our team. Join our mailing list to get notifications of KYN Apparel’s pop-up shop dates and locations.
Can multiple discount codes be used for the same order?
You can only use 1 discount code at a time.
Can discount code be applied on sale items?
Unfortunately, discount codes do not apply to an item that is on sale.
Where are your products made?
KYN Apparel clothes and fashion accessories are designed in Edmonton, Alberta, Canada. The majority of our products are locally produced also. When items have been made outside of Canada, we will make sure to let you know as well as when they are produced here in Canada.
What does Pre-order refer to?
Pre-order clothes and fashion accessories orders take a slightly longer time than Now Available to be fulfilled. You can expect your pre-order items to be shipped between 4 to 6 weeks from your order date.
What about Limited Edition clothes?
Each season, selected unique pieces from the fashion line will be available for purchase. KYN Apparel will only produce 5 to 10 pieces maximum of these limited edition clothes. Be ready to buy the one you’ve been eyeing on. Make sure to subscribe to our mailing list in order to be among the first one to know when the limited edition is available for purchase
How do I care for my clothes?
We advise hand washing in cold or lukewarm water with similar colour clothes. Machine washing is not recommended and definitely make sure you hang your clothes to dry
Can I return / exchange bought items?
Keeping you happy is our highest priority. You have 3 calendar days from receipt of your order to notify KYN Apparel of your decision either to return your item for a refund or for a size exchange of the same item (subject to availability). Failure to communicate within 3 calendar days upon receiving your order, will void your ability to receive any refund or exchange.
Ensure that you consult our size guide before placing your order. Please, contact us with your order number before you shipping back your order.
Returns and exchanges are gladly accepted provided these conditions are respected:
- the item is unused and in the same condition that you received it
- The item is in its original packaging, and you have the proof of purchase
Due to hygienic purposes, earrings cannot be returned or exchanged. Special Edition clothes and accessories are non-refundable. Only regular priced items may be refunded, unfortunately sales are final will not be refunded.